Amazon has an A-to-Z Guarantee to help resolve problems with purchases. Eligibility requirements are found here. One of Amazon’s competitive advantage is their reputation to make things right and protect the consumer. Follow the six steps below to begin the process.
- Go to ‘Your Orders’.
- Locate your order in the list and click ‘Problem with Order’.
- Select your problem from the list.
- Select ‘Request Refund’.
- Enter your comments in the text box. (see our section on Effective Complaining before entering comments)
- Select ‘Submit’.
The review process can take time depending on the nature of the issue. If you’re not satisfied with the outcome there’s an appeals procedure. Comment below on your experience and join the community trying to make wrong….right.
As if the social media giant doesn’t get enough of our time and eyes, they started a Marketplace a few years ago that was free to users for the most part. The simplicity and captive audience made it an instant hit for users. Craigslist, Ebay, Amazon, and most other popular selling sites have had a fee structure in place for years. It was just a matter of time before Facebook did the same.
The new selling fee structure was planned for January 2021 but has been pushed out for all orders marked as shipped through 11:59 Pacific Time June 30th, 2021. This fee structure is just another savvy way to slide under the radar yet get your hard-earned nickel and dimes.
Understanding the Seller Fees
Facebook will charge a selling fee of 5% per shipment, or a flat fee of $0.40 for shipments of $8.00 or less. When the seller makes a sale, the selling fee is deducted from the seller’s payout automatically.
- For example, if a shipment is $10.00 USD, a selling fee of $0.50 USD is deducted. If a shipment is $5.00 USD, a selling fee of $0.40 USD is deducted. As a seller, minimizing your cost/sale is best accomplished by exceeding a shipment value of $8.00 USD each time.
This will complicate some listings that are “miscellaneous” or “ala-carte”. For example, a listing for $1 (that is not actually $1 and only done to attract hits) that encompasses a host of items with separate prices for each item. Sellers will have to be more specific to match a price to an item and create a separate listing for each item. This is likely to take a lot more time to create listings and weed out some sellers. On the positive side, for buyers it should weed out some of the “garbage” listing and provide a marketplace of more serious sellers.
For Buyers, there will be a chargeback process. This will put a hold on the transaction amount to the Seller until it is resolved. If a customer files a chargeback, we’ll place a hold on the transaction amount until the chargeback is resolved.
Leave your comments, advice, ask questions, add ideas at our home page.