Amazon has an A-to-Z Guarantee to help resolve problems with purchases. Eligibility requirements are found here. One of Amazon’s competitive advantage is their reputation to make things right and protect the consumer. Follow the six steps below to begin the process.

  1. Go to ‘Your Orders’.
  2. Locate your order in the list and click ‘Problem with Order’.
  3. Select your problem from the list.
  4. Select ‘Request Refund’.
  5. Enter your comments in the text box. (see our section on Effective Complaining before entering comments)
  6. Select ‘Submit’.

The review process can take time depending on the nature of the issue. If you’re not satisfied with the outcome there’s an appeals procedure. Comment below on your experience and join the community trying to make wrong….right.

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